I am So Her! — Customer Service
5 Steps to Amazing Face-to-Face Customer Experiences
Posted by Tiffany Bowers on
Great customer service begins with your communication as the seller, and ends as a happy customer who had an awesome shopping experience. When customer feel welcomed, respected and understood...they will always comes back. Here are some steps to help you along with your entrepreneurship journey. 1. Catch their attention Stand up, smile, make eye contact and introduce yourself. Make your customer feel welcomed, not pressured. Say something like, "can I show you one of my best sellers? 2. Discover their needs Ask probing questions like, "Who are you shopping for today/What items interest you the most/Do you have a budget...