Great customer service begins with your communication as the seller, and ends as a happy customer who had an awesome shopping experience. When customer feel welcomed, respected and understood...they will always comes back. Here are some steps to help you along with your entrepreneurship journey.
1. Catch their attention
Stand up, smile, make eye contact and introduce yourself. Make your customer feel welcomed, not pressured. Say something like, "can I show you one of my best sellers?
2. Discover their needs
Ask probing questions like, "Who are you shopping for today/What items interest you the most/Do you have a budget in mind?"
3. Present the perfect solution, for the perfect item.
If someone likes tea, offer them a cup. It's easy to over think this part of the process. Simple solution. Recommend a product based off of what they've shared. Explain the benefits of the product and invite them to touch or feel it.
4. Build confidence and ask for the sale/Address any questions
Ask for the sale softly like, "I think this would be the perfect item for your niece"?
5. Create memorable check out experience
Confirm how happy the customer is with the sale. Thank them sincerely, then mention any sale or upcoming event on the calendar for the month. Don't forget, people may forget what you said, but they will remember how you made them feel.
~Toodles~